At Underdog Apparel we strive to provide you with high-quality apparel products. If you're not completely satisfied with your purchase, we're here to help.
1. Returns: You have 30 days from the date of delivery to initiate a return. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
2. Exchanges: If you'd like to exchange your item for a different size, color, or style, please contact our customer service team. We'll do our best to accommodate your request based on availability.
3. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 days.
4. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item for a replacement or refund.
6. How to Initiate a Return: To initiate a return, please use our return service.
7. Final Sale Items: Please note that items marked as "Final Sale" are not eligible for returns, exchanges, or refunds.
8. Changes to the Return Policy: We reserve the right to make changes to this return policy at any time. Any changes will be effective immediately upon posting on our website.